All items are considered final sale. Returns are not accepted. With that being said, if your order arrives defective, please let us know.
Damage claims must be made within 7 business days of receipt of order.
The following Damage Criteria is used to determine if an order qualifies for a replacement:
Books
What qualifies as damaged?
- Obvious rips and tears in the pages or dust jackets.
- Dents in the book edges, spine, and corners over 2 cm in depth.
- Residue on the dust jacket or pages that cannot be removed.
- Water damage.
- Obvious emboss imperfections such as flaking, scuffs, or scratches over 2 cm.
- No signature when there should be.
- Parts/Pages missing
What does not qualify as damaged?
- Bends, creases, or light scratches on the pages or dust jackets.
- Wavy pages.
- Minimal creasing on book edges, spine, or corners.
- Minor scratches or bleeding on sprayed edges.
- Slightly blurry stencilled sprayed edges
- Slightly faded foiling
- Loose dust jackets
- Shelf wear - minor dulling/fading
Note that books are printed on demand. As such, there may be slight variations from print run to print run. These minor variations to not qualify as damaged.